Legal Notice
Last updated: June 12, 2026
1. Website Owner
In compliance with the applicable regulations regarding information society services and electronic commerce, it is reported that the website refmadrid.com is owned by:
Refmadrid
Registered office: C. del Paular, 7, 28944 Fuenlabrada, Madrid, Spain
Email: info@refmadrid.com
Phone: +34 622 22 62 03
Customer service hours:
Monday to Friday, 9:00 to 18:00
Central European Time, CET/CEST
2. Activity
Refmadrid sells furniture, furnishing items, decoration, home equipment, and related products through refmadrid.com.
Products are offered to customers located in Spain, in accordance with the delivery, payment, return, and warranty conditions indicated on the informative pages of the website.
3. Contact
For any inquiries related to products, orders, payments, shipments, returns, refunds, warranties, or claims, the customer can contact:
Refmadrid
C. del Paular, 7, 28944 Fuenlabrada, Madrid, Spain
Email: info@refmadrid.com
Phone: +34 622 22 62 03
Hours: Monday to Friday, 9:00 to 18:00, Central European Time CET/CEST.
4. Website Hosting
The website is hosted on the Shopify platform.
Shopify International Limited
2nd Floor, Victoria Buildings
1-2 Haddington Road
Dublin 4, D04 XN32
Ireland
5. Intellectual and Industrial Property
All contents of the website, including texts, photographs, images, logos, designs, product descriptions, graphic elements, structure, content selection, trademarks, trade names, and distinctive signs, are protected by applicable intellectual and industrial property regulations.
The reproduction, distribution, public communication, transformation, extraction, reuse, or exploitation, in whole or in part, of any content of the website without prior written authorization from Refmadrid is prohibited.
Unauthorized use of the website or its contents may lead to legally stipulated liabilities.
6. Product Information
Refmadrid strives to ensure that the information published in the product sheets is clear, truthful, sufficient, and updated.
Each product sheet includes, where applicable, information on description, dimensions, materials, color, finish, product condition, price, availability, shipping conditions, return conditions, legal guarantees, and safety or assembly instructions.
Images are shown for informational purposes and seek to represent the product as faithfully as possible. There may be slight differences in color, texture, proportion, or finish due to lighting, the device used, or the natural characteristics of the materials.
7. Liability
Refmadrid makes reasonable efforts to keep the website information updated and free of errors. However, typographical, technical, or availability errors may occur.
If the customer detects incomplete, contradictory, or seemingly incorrect information, it is recommended to contact customer service before placing an order.
Refmadrid will not be responsible for temporary interruptions of the website, technical failures, hosting incidents, improper use of the site by the user, or damages arising from circumstances beyond its reasonable control.
8. External Links
The website may include links to third-party sites. Refmadrid does not control these sites and assumes no responsibility for their content, conditions, services, or privacy policies.
9. Data Protection
Information regarding the processing of personal data is available on the Privacy Policy page.
10. Cookies
Information regarding the use of cookies, pixels, measurement tools, and similar technologies is available on the Cookie Policy page.
11. Alternative Dispute Resolution for Consumers
In case of conflict, the consumer must first contact customer service:
If a satisfactory solution is not reached, the consumer may, where applicable, resort to public mechanisms for alternative consumer dispute resolution.
Reference body for consumer arbitration requests in the Community of Madrid:
Consumer Arbitration Board of the Community of Madrid
Address: C/ Ramírez de Prado, 5 bis, 28045 Madrid, Spain
Phone: 91 310 58 80
Email: irac@madrid.org
Website: comunidad.madrid
Arbitration request: sede.comunidad.madrid/node/214177
Consumer arbitration is an extrajudicial, voluntary, free, simple, and binding system once accepted or when there is valid adherence according to applicable regulations.
The inclusion of this information does not limit the consumer's right to resort to the competent courts.