Legal warranty
Last updated: June 12, 2026
1. General principle
Products sold on refmadrid.com are covered by the legal guarantee of conformity applicable to consumers.
The legal guarantee cannot be excluded or limited to the detriment of the consumer.
2. Duration of the legal guarantee
For new products, the legal guarantee of conformity is 3 years from the delivery of the product.
For second-hand, refurbished, restored, or display products, a shorter period may be agreed upon when permitted by law, but never less than the applicable legal minimum.
If a shorter period is not expressly agreed upon for second-hand products, the general corresponding period will apply.
3. Lack of conformity
A product may be considered non-conforming when:
- it does not match the description;
- it does not possess the advertised qualities;
- it is not fit for the usual purpose of goods of the same type;
- it is not fit for a specific purpose communicated by the customer and accepted by the Seller;
- it is not supplied with advertised accessories, instructions, or elements;
- it has defects existing at the time of delivery.
4. Consumer rights
In case of lack of conformity, the customer may request:
- repair;
- replacement.
When repair or replacement is impossible, disproportionate, not carried out within a reasonable period, or causes significant inconvenience to the consumer, the consumer may request:
- price reduction;
- termination of the contract, where legally applicable.
5. Display, outlet, restored, or refurbished products
When a product has particularities, marks, visible wear, variations, or aesthetic defects informed before the purchase, these characteristics will be taken into account when assessing conformity.
Characteristics clearly communicated in the product description will not automatically be considered a lack of conformity.
6. Commercial warranty
Unless expressly indicated in the product description or in a specific document, Refmadrid does not offer an additional commercial warranty other than the legal warranty.
Any commercial warranty, if offered, does not replace or limit the legal warranty.
7. How to request warranty assistance
For warranty requests, the customer should write to:
The message should include, when possible:
- order number;
- product name;
- description of the problem;
- product photographs;
- packaging photographs, if applicable;
- any useful information.
8. Costs
When the defect is covered by the legal guarantee, the costs necessary to manage the guarantee will not be borne by the customer.
The customer should not send bulky furniture without prior contact with customer service.
9. Warranty contact
Refmadrid
Email: info@refmadrid.com
Phone: +34 622 22 62 03